Technical Communication Skills is a practical, 20-hour course for infrastructure professionals that builds Plain English writing capability and provides templates, tools, and techniques to create clear, consistent SOPs, reports, visuals, and proposals.
Apply Plain English techniques to produce clear, professional documents without second-guessing your wording or structure.
Organise content logically so procedures, reports, and proposals are easy to follow, review, and act on.
Choose and present charts and visuals that make your message easier to understand and harder to misinterpret.
Use a systematic writing workflow, templates, and responsible AI support to reduce rework and speed up drafting and review.
Infrastructure organisations rely on clear, accurate documentation to deliver projects safely, efficiently, and consistently. Yet teams often struggle with siloed knowledge, low digitalisation, skills gaps, outdated communication standards, and ineffective information exchange. The result is avoidable rework, delays, cost overruns, safety risks, and operational inefficiency.
Technical Communication Skills is a practical, hands-on course designed for professionals working across the infrastructure sector. Learners build the capability to write in Plain English, develop standard operating procedures (SOPs), produce high-quality reports, use charts and graphics correctly, and write clear proposals. The course also introduces a systematic writing process, explores key legal and ethical considerations, and shows how to use AI responsibly to support the writing workflow.
The role technical communication plays in today's organisations.
Communicate with your audience in mind.
Remove ambiguity, jargon, and unnecessary complexity.
Organising content so readers can scan, find, and act.
Building consistency across a suite of procedures and documents.
Choosing the right visual for the message (and when not to use a chart)
Using a repeatable process to accelerate drafting, editing, and consistency checks.
Ciara McCarthy is Head of Learning and Operations at Amplify Infrastructure. She has over 20 years’ experience producing technical documents, including proposals, standard operating procedures, manuals, and work instructions.
Ciara holds a Master’s in Technical Communication and eLearning (MACTEL) as well as an executive MBA. She has designed and delivered training across infrastructure, pharma, and technology. Her approach is practical and performance-focused, helping teams write documents that are clear, consistent, and easy to use in real operational environments.
Join our live online sessions that allow flexible learning from anywhere.
Experience hands-on learning in interactive classes
Engage with experts and peers in focused, small group sessions.
Technical Communication Skills is a practical, 20-hour course for infrastructure professionals that builds Plain English writing capability and provides templates, tools, and techniques to create clear, consistent SOPs, reports, visuals, and proposals.
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